Please note that any correspondence with the airline/airport must be attached or posted to us before the complaint can be investigated.
Please ensure you have given the airport/airline 8 weeks to response before you proceed with this application.

CAA are unable to progress this complaint until a consent form ST63, signed by the complainant, has been received. Please continue to submit details of the complaint, forwarding the consent form, once completed to passenger.complaints@caa.co.uk, quoting the claim reference number.